Hospital Policies

Learn About Our Hospital's Policies

At Haley Veterinary Practice, LLC, we have policies in place that are designed to keep our clinic running smoothly. Please read through them below. If you have any questions or concerns, don't hesitate to call us!

Appointment Policies:

We, at Haley Veterinary Practice, understand that sometimes you need to cancel or reschedule your appointment. However, when you do not call-in advance to cancel your appointment you may be preventing another pet from getting much needed care.

Deposit Policy:

Haley Veterinary Practice requires a deposit for all New Client Visits, Surgeries, Boarding Reservations, and select Drop-Off Visits. For new client visits, this deposit prepays the exam fee for your appointment. For boarding and surgeries, the deposit confirms your pet’s reservation/surgery date and is applied to your final invoice. Haley Veterinary Practice has a strict 24 hour notice policy on all appointments that require deposits.

***If you do not notify the office to cancel or reschedule your appointment and/or reservation within 24 hours of the scheduled appointment time, the deposit will not be refunded to you.***

When you need to notify us of your appointment changes and our office is unavailable, please leave a voicemail with our office and we will still honor our 24 hours notice policy and will get back to you as soon as we can.

Cancellation of an Appointment:

In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to keep your scheduled appointment. If it is necessary to cancel your scheduled appointment, we ask that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to much needed veterinary care.

Late Arrival Policy:

We make every effort to be on time for all our appointments. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. In addition, rushing or “squeezing in” can contribute to decreased quality of care for our patients. Therefore, a client that arrives late to their scheduled appointment will be rescheduled or checked in as a walk-in once they arrive. We apologize for any inconvenience this might cause.

Appointment No Show Policy:

A “no show” is a client who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no show”. The first time there is a “no show”, we will contact you via phone or email to inform you of the missed appointment.

If a client performs more than one "no show", you may be required to prepay the exam fee to schedule future appointments, which will be put towards that future visit. If you need to reschedule, please do so 24 hours before your appointment to receive a full refund. We appreciate your patience, understanding and support. We want to do all we can to serve you.

Arrival Policy:

We ask that all pet patients are restrained while awaiting their appointments. This can mean either that they are leashed or are in a crate. No matter how well trained a dog or cat may be, we firmly believe this policy is in the best interest of all parties involved for safety reasons. If you suspect your pet has possibly contracted a contagious disease, such as kennel cough, parvo, and others, please let us know so we can make special accommodations for the health and wellbeing of all our patients.

***Retractable leashes are not permitted inside our building due to safety concerns***

Haley Veterinary Practice has leashes to borrow during your visit at the front desk. Just simply let the office know once you arrive.

We know vet visits can be unplanned. If a trusted family member or friend brings your pet for you, please be sure that individual can authorize medical treatment on your behalf, is able to relay our information accurately to you, can contact you at the time of the appointment if needed, and is at least 18 years of age. This individual will be responsible for providing payment at the end of your pet’s visit.

Discounts:

Active military personnel, seniors, and first responders are eligible for a 10% discount.

Privacy Policy:

We do not sell or give out any information to any third-party vendors or internet businesses. By providing your email address to our clinic, we are able to send you reminders of your upcoming appointments and/or any vaccinations or treatments for your pet that are coming up due. No private information will ever be disclosed to outside parties without the account holder’s consent. Haley Veterinary Practice recognizes the importance of protecting the personal privacy of its clients, its patients and those individuals who simply visit our site.

Your privacy is also protected in our hospital. At no time is any information given out about a client or a pet without the consent of the owner.

Refill Request Policy:

To ensure your pet does not go without their necessary medication/prevention/prescription foods, we ask our clients to please closely monitor what they have and request a refill as soon as they can. Please be advised prescription refill requests for medications/preventions filled “in house” can require up to 24 hours for completion.

Prescription requests for medications/preventions/prescription foods that are sent to an outside vendor (Chewy, 1-800 Petmeds etc) can take up to 10 business days to review, complete and submit.

***All clients that would like to get products from an outside vendor must sign a RX liability and release waiver in our office before we approve any medications online.***

After-Hours Policy:

Haley Veterinary Practice is NOT a 24 hour clinic. Therefore, if your pet needs emergency care after hours, we strongly advise clients to go to the nearest emergency clinic for treatment. We provide access to speak with an on-call veterinarian if you have any health concerns for your pet, but this is based on availability and the line is only open until 8pm. Simply call the office and go through the directory to leave a voicemail and the on-call veterinarian will reach out to you as soon as possible.

Patient Discharge Policy:

Patients that are in our hospital for the day needing services such as surgeries, drop off visits and other forms of treatment, are normally discharged the same day anywhere between 3pm-5pm on our standard business days.

If you have a select time you prefer to pick up your pet, we will always strive to work with you on your time preferences. However, discharges will usually fall in these windows of time and we cannot ensure an earlier discharge time for your pet. On the day of your pet’s surgery/treatment, a staff member will alert you when your pet is in recovery. At this time, staff will instruct you to schedule a discharge time.

***The latest pickup time for a patient is 5:15pm to ensure we have plenty of time to go over all instructions and questions before your pet goes home.***

If you find that you are not able to pick up your pet by the latest discharge time, the patient must stay with us for the night and you are welcome to pick them up the following business day (overnight fees may apply).